Tenant, Resident and Customers of West Lancashire

As a tenant, resident or customer of West Lancashire Borough Council, we would like to understand how you currently contact the Council and access services.  

Your response will allow us to understand what changes will enhance your experience, meet your needs and improve customer satisfaction in the most economic, efficient and effective way.  

To fully understand all methods you use to contact The Council, the survey will ask you about your preferred method of contact and then loop back to ask you about any additional methods (face to face/ website or by phone). Once you have provided feedback on all the methods you use, please then choose the option: "Click here once you completed your preferred methods of contact". This will take you to the end of the survey.