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West Lancashire Borough Council is in the early stages of developing a Customer Experience Strategy.
Your views will help us toshape and improve how you contact and interact with the Council, whether that is online, over the phone or face-to-face in the most economic, efficient and effective way.
It’simportant for us to understand the different waysyou contact the Council to access services and your preferences when contacting us.
We strive to empower those people who can, to use our online platforms. To support this, akey priority of ours is to improve the Council’s website to ensure customers canaccess information, seeksupport and request services easilyin an accessible way.
Your response will allow us to understand what changes will enhance your experience, meet your needs and improve customer satisfaction. Choose one of the surveys below and have your say now.
West Lancashire Borough Council is in the early stages of developing a Customer Experience Strategy.
Your views will help us toshape and improve how you contact and interact with the Council, whether that is online, over the phone or face-to-face in the most economic, efficient and effective way.
It’simportant for us to understand the different waysyou contact the Council to access services and your preferences when contacting us.
We strive to empower those people who can, to use our online platforms. To support this, akey priority of ours is to improve the Council’s website to ensure customers canaccess information, seeksupport and request services easilyin an accessible way.
Your response will allow us to understand what changes will enhance your experience, meet your needs and improve customer satisfaction. Choose one of the surveys below and have your say now.
As a local business or key stakeholders in West Lancashire, we would like to understand how you currently contact the Council and access services in relation to your business or organisation.
Your response will allow us to understand what changes will enhance your experience, meet your needs and improve customer satisfaction in the most economic, efficient and effective way.
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West Lancashire Borough Council is committed to consistently providing an excellent service to all our customers.
We value all feedback about our services and see this as an opportunity to learn, adapt and improve, so that our customers can have confidence in us to deliver a quality standard of service.
If you would like to share your views, and give us a comment, compliment or complaint visit our website where you can read our Customer Feedback Policy and provide us with your feedback.
