Privacy Policy

What this policy covers

We, West Lancashire Borough Council, take our privacy obligations seriously and we’ve created this privacy policy to explain how we treat your personal information collected on this website. Personal information is information we hold which is identifiable as being about you.

Our collection, use and disclosure of your personal information is regulated by the UK General Data Protection Regulation (‘GDPR’) and the Data Protection Act 2018.

The software platform this website runs on and associated technology operations are provided by Granicus. Click this link for the Privacy Policy governing their service.

What personal information we collect

Profile Information

When you register to use this site, we collect information from you such as your email address. We also collect additional information like your age and whether you are a Council tenant, as provided by you on the registration form – these details are known as demographics

When signing up to Your Voice…West Lancashire, you consent to us using your demographics to better target our communications. Being able to 'select' people with particular demographics means our communications to them will be more relevant. The information we receive back is also more useful to us when making decisions that affect specific groups in our community. 

Please note that you are able to browse any publicly accessible sections of this website completely anonymously without signing up.

Engagement Information

The content you create as part of your interactions with this website. These can include responses to surveys, comments on discussion forums, or any of the other engagement opportunities available here.

Usage Information

We collect information about your usage of the site, such as pages visited, documents downloaded, etc.

How we use the information we collect

We collect this information in order to:

  • analyse and interpret it to help meet our objectives and obligations;
  • communicate information to you about engagement opportunities, events, and other initiatives; and
  • respond to enquiries and otherwise engage with stakeholders.

External links

Our website may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of linked websites and we suggest you review the privacy policies of those websites before using them.


While no online service is completely secure, we work very hard to protect information about you against unauthorized access, use, alteration, or destruction, and take all reasonable measures to do so.

For further information about our privacy policy please refer to our Corporate Privacy Notice

Contact Us

To correct your personal information, or make a complaint, please contact us on