Citizen & Stakeholder Survey 2022 is now closed

Thank you to everyone who participated, your views will help us understand, how effectively we are serving our residents and local communities, what we are doing well and where we need to improve. Feedback is now being analysed and results will be published in the next 6 weeks.

Citizen & Stakeholder Survey 2022

If you are a resident of West Lancashire, you can take part in the Citizen Survey here, or if you are a group, organisation, parish council, partner, or local business from across the borough, you can take part in the Stakeholder Survey here.

From 27^th May 2022, in collaboration with NWA Social and Market Research Ltd, West Lancashire Borough Council will be conducting the Citizen & Stakeholder 2022 Survey with residents, groups, organisations, parish councils, partners, and businesses across the borough.

The survey consists of several core questions, designed to measure customer satisfaction, and gives our customers and local communities the opportunity to have their say on:

the area they live in
key services the council delivers e.g., recycling and refuse collection, street cleaning, parks, and green spaces, plus much more
how we run things and if we provide value for money

Measuring resident satisfaction helps us to understand:

how effectively we are serving our residents and local communities
what we are doing well
where we need to improve

The Citizen Survey has been posted to a random sample of residents, which will be representative of the borough by ward, to ensure there is an equal opportunity for residents across the borough to respond

If you have not received a survey by post your views are welcome and you can give them by clicking on the relevant heading below:

Citizen Survey- select this link if you are a resident in the borough
Stakeholder Survey - select this link if you are a group, organisation, parish council, partner, or local business from across the borough

Note: if you are a resident completing the Citizen Survey you can refer to the "Services Provided" document attached which details the services West Lancashire Borough Council provide and how your Council Tax payment is allocated. We hope you will find this information useful when responding to the survey!

If you have any questions or concerns about this survey, please do not hesitate to call NWA Director Norma Wilburn on 07811 101585 or freephone 0800 316 3630 or email norma.wilburn@nwaresearch.co.uk

We value and appreciate your feedback, your views are important to us, please take this opportunity to have your say by 8th July 2022. We’d like to thank you, in advance, for taking the time to influence the future provision of services in your borough.

Register