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analytics

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cookie_policy

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enhancements_on_places

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forum_topic_optimization

full_page_graphs_in_reporting

gov_delivery_integration

hide_participant_details_survey_analysis_pdf

homepage_upgrades

html_emails

hub_admin

hubs_on_new_appearance_editor

idea-tool-unverified-participation

idea_unverified_participation

image_editor

imgix_for_homepages

imgix_for_project_pages

individual_social_sharing_for_qanda

intercom

load_theme_css_first

location_question

mailchimp

manage_project_team

mapboxgl

marketplace_sms_integration

matomo_tracking

mentions

microcopy_overrides

modelled_data_ethnicity_field

modelled_data_gender_field

multi_level_links

multilingual_admin_interface

new_badge_paradigm

new_comment_feature

new_cookie_consent_manager

new_login_page_design

new_mapper

new_project_pages

new_story_telling_tool

new_surveys

new_user_profile

newsletter_tracking_code

notifications

open_documents_inline

open_pdf_inline

open_survey

open_surveys

overview_dashboard_sharing

participants_page_revamp

pfe_header_v2

pfe_share_ideas_board

places_ui_upgrades

places_upgrade

port_project_to_bluehaven

prevent-protected-projects-in-catalogs

privacy_and_security

project_clone

project_finder_embed

project_page_editor

project_page_refresh

project_settings

project_sharing

project_tag_manager

project_tags_filters

protected_hubs_on_new_appearance_editor

quickpoll_share_link

readspeaker

registration_upgrades

render_site_header_in_places

report_download_confirmation

reporting_dashboard_optimised

reporting_dashboard_v2

reporting_ui

revamped_video_player

saved_filter_dashboard_sharing

scim_toggle

segment_analytics

segment_analytics_admin

segment_analytics_participant

self_service_hubs

shapefile_support_for_places

show_advance_search_text_analysis

show_bar_graph_for_checkbox_questions

show_context_link_analytics

show_css_overrides_editor_in_new_home_page_editor

show_custom_dashboard

show_customized_survey

show_date_filter_text_analysis

show_homepage_whitespaces

show_new_auto_notification_email

show_new_home_page_editor

show_new_user_profile_dropdown

show_participant_communities

show_project_banner

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show_revised_survey

show_sentiment_analysis_in_text_analysis

show_split_data_for_likert_questions

show_table_for_ranking_questions

show_theme_variables

single_page_manage_widget

single-signon

social_share_modal

sorting_qanda_question

stop_forum_spam

submission_manager

submission_manager_places_photo_support

survey_analysis

survey_cross_tab

survey_email_question

survey_new_ui

survey_qp_disable_unverified

survey_share_link

switch_to_admin_ui

switch_to_new_prm

tabs_reorder

text_analysis

text_analysis_2023

text_analysis_2023_sentiment_analysis

text_analysis_2024_entities

text_analysis_2024_keyphrases

text_analysis_v2

tool_enhancements

tool_tab_preview

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unsplash_support_for_project_pages

upgraded_homepage_editor

upgraded_rich_text_editor

user_imports

user_profile_phase_2

v1_reports

v4_admin_marketplace

v5_interface_switch

walkme

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widget_cloning

widget_scoping

Welcome to Your Voice... West Lancashire. &nbsp;West Lancashire Borough Council&#39;s engagement hub where local residents can share ideas, discuss important topics, provide feedback and contribute to the future of West Lancs. &nbsp;The Council is committed to informing, consulting and involving local people and we are keen to gather views from residents and communities.

Welcome to Your Voice West Lancashire

Citizen &amp; Stakeholder Survey 2024From 5th July 2024, in collaboration with NWA Social and Market Research Ltd, West Lancashire Borough Council will be conducting the Citizen &amp; Stakeholder 2024 Survey with residents, groups, organisations, parish councils, partners, and businesses across the borough.The survey consists of several core questions, designed to measure customer satisfaction, and gives our customers and local communities the opportunity to have their say on:<ul type="disc"><li>the area they live in </li><li>key services the council delivers e.g., recycling and refuse collection, street cleaning, parks, and green spaces, plus much more</li><li>how we run things and if we provide value for money</li></ul>Measuring resident satisfaction helps us to understand:<ul type="disc"><li>how effectively we are serving our residents and local communities</li><li>what we are doing well </li><li>where we need to improve</li></ul>The Citizen Survey has been posted to a random sample of residents, which will be representative of the borough by ward, to ensure there is an equal opportunity for residents across the borough to respondIf you have not received a survey by post your views are welcome and you can give them by clicking on the relevant heading below:<ul type="disc"><li><a href="https://nwaresearch.welcomesyourfeedback.net/wlbcresident24" rel="noopener noreferrer" target="_blank">Citizen Survey</a>- select this link if you are a resident in the borough</li><li><a href="https://nwaresearch.welcomesyourfeedback.net/wlbcstakeholder" rel="noopener noreferrer" target="_blank">Stakeholder Survey</a> - select this link if you are a group, organisation, parish council, partner, or local business from across the borough</li></ul>Note: if you are a resident completing the Citizen Survey you can refer to the &quot;Services Provided&quot; document attached which details the services West Lancashire Borough Council provide and how your Council Tax payment is allocated. We hope you will find this information useful when responding to the survey!If you have any questions or concerns about this survey, please do not hesitate to call NWA Director Norma Wilburn on 07811 101585 or email norma.wilburn@nwaresearch.co.ukWe value and appreciate your feedback, your views are important to us, please take this opportunity to have your say by 16th August 2024. We&rsquo;d like to thank you, in advance, for taking the time to influence the future provision of services in your borough.<img src="https://s3-eu-west-1.amazonaws.com/ehq-production-europe/08a7abb193150a8c86f04b261bcd21657397a7b0/original/1719316637/3ebceb80c83eea8204da6f46fb7b29ce_Picture2.jpg?1719316637" style="width: 736px;" class="fr-fic fr-dib fr-fil">

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