Tenant Satisfaction Survey 2023
Consultation has concluded
Thank you to everyone who has participated in our Tenant Satisfaction Survey, we value and appreciate your feedback.
The survey is now closed, and feedback is being analysed. Watch this space for further updates.
We are inviting West Lancashire Borough Council tenants to take part in the Tenant Satisfaction Survey to get your views on the services we provide and how these could be improved.
From 27th November 2023, in collaboration with NWA Social and Market Research Ltd, West Lancashire Borough Council will be conducting the Tenant Satisfaction Survey with our tenants across the borough.
The survey consists of several core questions, designed to measure tenant satisfaction, and gives our tenants the opportunity to have their say on the Housing Services they receive.
The feedback we receive will be used to identify improvements and shape how we deliver our services for the future. To keep the survey independent, we have commissioned a company called NWA Social and Market Research to run it for us.
A random sample of tenants will be contacted via either phone, email, text or post. The sample will be representative of the borough by ward, to ensure there is an equal opportunity for tenants across the borough to respond.
How you can participate!
Email or Post - if you have been randomly selected and received either an email or postal survey, you can respond via the original method or scan the QR code below, click on the link here or enter the following URL into your browser: https://nwaresearch.welcomesyourfeedback.net/wlbc.
Note: you will be directed to the website of NWA Social and Market Research Ltd, you will be asked to enter the ID Number (as shown on the covering letter you received with the questionnaire).
Text message - if you have been randomly selected and received a text, you can respond via the original method or click on the link here or enter the following URL into your browser: https://nwaresearch.welcomesyourfeedback.net/wlbc2
Note: you will be directed to the website of NWA Social and Market Research Ltd, you will be asked to enter the ID Number (as shown in the text message which directed you to the questionnaire).
Not been randomly selected? - if you are a tenant who hasn't been randomly selected to take part in the survey, and would still like to give your views, you can do so by scanning the QR code below, or click on the link here or enter the following URL into your browser: https://nwaresearch.welcomesyourfeedback.net/wlbc3
Note: you will be directed to the website of NWA Social and Market Research Ltd
If you have any questions or concerns about this survey, please do not hesitate to call NWA Director Norma Wilburn on 07811 101585 or email norma.wilburn@nwaresearch.co.uk
We value and appreciate your feedback, your views are important to us, so please take this opportunity to have your say by 12th January 2024.
Every customer who completes the survey will be entered into a prize draw and five lucky winners will each receive £100 worth of Love2shop vouchers.
We’d like to thank you, in advance, for taking the time to share your views and influence the future provision of our housing services.