Tenant Satisfaction Survey

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Consultation has concluded

Thank you to everyone who has participated in our Tenant Satisfaction Survey, we value and appreciate your feedback.

The survey is now closed, and feedback is being analysed. Watch this space for further updates.



We are inviting West Lancashire Borough tenants to take part in the Tenant Satisfaction Survey to get your views on the services we provide and how these could be improved.

From 10 February 2023, in collaboration with NWA Social and Market Research Ltd, West Lancashire Borough Council will be conducting the Tenant Satisfaction Survey with our tenants across the borough.

The survey consists of several core questions, designed to measure tenant satisfaction, and gives our tenants the opportunity to have their say on the Housing Services they receive.

The feedback we receive will be used to identify improvements and shape how we deliver our services for the future. To keep the survey independent, we have commissioned a company called NWA Social and Market Research to run it for us.

The survey has been posted to a random sample of tenants, which will be representative of the borough by ward, to ensure there is an equal opportunity for tenants across the borough to respond.


How you can participate!

If you have been randomly selected and received a postal survey - you can complete and return the paper copy in the enclosed pre-paid envelope or complete the survey online.

Click on the link here or enter the following URL into your browser: https://tinyurl.com/bdettvf9 or scan the QR code below:

Note: you will be directed to the website of NWA Social and Market Research Ltd, you will be asked to enter the ID Number (as shown on the covering letter you received with the questionnaire).


If you have not received a postal survey and would like to give your views, you can do so via the online survey.

Click on the link here or enter the following URL into your browser: https://tinyurl.com/ms6z3j8e or scan the QR code below:

Note: you will be directed to the website of NWA Social and Market Research Ltd.


If you have any questions or concerns about this survey, please do not hesitate to call NWA Director Norma Wilburn on 07811 101585 or freephone 0800 316 3630 or email norma.wilburn@nwaresearch.co.uk

We value and appreciate your feedback, your views are important to us, please take this opportunity to have your say by 24 March 2023.

Every customer who completes the survey will be entered into a prize draw and three lucky winners will each receive £100 worth of Love2shop vouchers.

We’d like to thank you, in advance, for taking the time to share your views and influence the future provision of housing services.

Thank you to everyone who has participated in our Tenant Satisfaction Survey, we value and appreciate your feedback.

The survey is now closed, and feedback is being analysed. Watch this space for further updates.



We are inviting West Lancashire Borough tenants to take part in the Tenant Satisfaction Survey to get your views on the services we provide and how these could be improved.

From 10 February 2023, in collaboration with NWA Social and Market Research Ltd, West Lancashire Borough Council will be conducting the Tenant Satisfaction Survey with our tenants across the borough.

The survey consists of several core questions, designed to measure tenant satisfaction, and gives our tenants the opportunity to have their say on the Housing Services they receive.

The feedback we receive will be used to identify improvements and shape how we deliver our services for the future. To keep the survey independent, we have commissioned a company called NWA Social and Market Research to run it for us.

The survey has been posted to a random sample of tenants, which will be representative of the borough by ward, to ensure there is an equal opportunity for tenants across the borough to respond.


How you can participate!

If you have been randomly selected and received a postal survey - you can complete and return the paper copy in the enclosed pre-paid envelope or complete the survey online.

Click on the link here or enter the following URL into your browser: https://tinyurl.com/bdettvf9 or scan the QR code below:

Note: you will be directed to the website of NWA Social and Market Research Ltd, you will be asked to enter the ID Number (as shown on the covering letter you received with the questionnaire).


If you have not received a postal survey and would like to give your views, you can do so via the online survey.

Click on the link here or enter the following URL into your browser: https://tinyurl.com/ms6z3j8e or scan the QR code below:

Note: you will be directed to the website of NWA Social and Market Research Ltd.


If you have any questions or concerns about this survey, please do not hesitate to call NWA Director Norma Wilburn on 07811 101585 or freephone 0800 316 3630 or email norma.wilburn@nwaresearch.co.uk

We value and appreciate your feedback, your views are important to us, please take this opportunity to have your say by 24 March 2023.

Every customer who completes the survey will be entered into a prize draw and three lucky winners will each receive £100 worth of Love2shop vouchers.

We’d like to thank you, in advance, for taking the time to share your views and influence the future provision of housing services.