Cookies help us to understand how you use our website so that we can provide you with the best experience when you are on our site. To find out more, read our privacy policy and cookie policy.
Manage Cookies
A cookie is information stored on your computer by a website you visit. Cookies often store your settings for a website, such as your preferred language or location. This allows the site to present you with information customized to fit your needs. As per the GDPR law, companies need to get your explicit approval to collect your data. Some of these cookies are ‘strictly necessary’ to provide the basic functions of the website and can not be turned off, while others if present, have the option of being turned off. Learn more about our Privacy and Cookie policies. These can be managed also from our cookie policy page.
Strictly necessary cookies(always on):
Necessary for enabling core functionality. The website cannot function properly without these cookies. This cannot be turned off. e.g. Sign in, Language
Analytics cookies:
Analytical cookies help us to analyse user behaviour, mainly to see if the users are able to find and act on things that they are looking for. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. Tools used: Google Analytics
Social media cookies:
We use social media cookies from Facebook, Twitter and Google to run Widgets, Embed Videos, Posts, Comments and to fetch profile information.
Share Rent Statement Review on FacebookShare Rent Statement Review on TwitterShare Rent Statement Review on LinkedinEmail Rent Statement Review link
Consultation has concluded
Thank you to everyone who took the time to share their feedback on the Rent Statement Review. Your comments have been paramount in helping us shape the changes that have been made.
The original version of the statement wasn't as clear as it could be, and we wanted to make this easier to understand for our tenants by showing the breakdown of all transactions.
Whilst we couldn’t action all the suggestions made due to system limitations, improvements have now been implemented and the new version of the rent statement is now available.
Please click here to view a copy of the new statement that is now in use. You will also find this in the document section of this page.
We have recently made some changes to the existing rent statement. We have done this to make the statements clearer and easier to understand for our customers and enable them to see all transactions on the statement.
Your views are important to us and help us drive improvement. Please spare a few minutes of your time to review both the Current Rent Statement and the Proposed Rent Statement which are located in the Documents section on this page.
We want to hear your views and invite you to get involved by providing feedback below. Your feedback will help us improve and compile the final Rent Statement design.
Thank you for taking the time to give your feedback. We look forward to hearing from you!
Thank you to everyone who took the time to share their feedback on the Rent Statement Review. Your comments have been paramount in helping us shape the changes that have been made.
The original version of the statement wasn't as clear as it could be, and we wanted to make this easier to understand for our tenants by showing the breakdown of all transactions.
Whilst we couldn’t action all the suggestions made due to system limitations, improvements have now been implemented and the new version of the rent statement is now available.
Please click here to view a copy of the new statement that is now in use. You will also find this in the document section of this page.
We have recently made some changes to the existing rent statement. We have done this to make the statements clearer and easier to understand for our customers and enable them to see all transactions on the statement.
Your views are important to us and help us drive improvement. Please spare a few minutes of your time to review both the Current Rent Statement and the Proposed Rent Statement which are located in the Documents section on this page.
We want to hear your views and invite you to get involved by providing feedback below. Your feedback will help us improve and compile the final Rent Statement design.
Thank you for taking the time to give your feedback. We look forward to hearing from you!
Having reviewed the Current Rent Statement and the Proposed Rent Statement, we would like you to consider the following when giving your feedback:
Is the Proposed Rent Statement easier to understand than the Current Rent Statement?
Is the layout of the Proposed Statement clear and logical?
Is the Proposed Rent Statement easy to read?
Is the content of the Proposed Rent Statement relevant?
Please leave your comments below and include any suggestions you might have.
Consultation has concluded
CLOSED: This discussion has concluded.
It does look a lot clearer, but think the column 'Debit Value' to be a bit redundant. To be perfectly honest, I would much rather acces this information via the WLBC website, in addition to the need for a hard copy, at the very least. It was a lot easier to access your rent information on the app, until it became unuseable and then discontinued. We can access our council tax balance of the website, but not a rent balance? I think the only time anyone would need a hard copy is if it is requested as proof of residence or they have no knowledge of technology, but find it hard to believe there are many left who cannot use a PC, tablet, or smartphone. Priority should be digital access, with an option to get a hard copy as a last resort.
Skembear
7 months ago
I think that the proposed rent statement is clearer due to the use of two colours and the layout is easy to read. The content is relevant. I did not know that rent statements were available. It would be helpful if tenants could access their rent statement online.
Duke
7 months ago
Prefer the new one as it clearer and breaks everything down.
Linda Mangan
8 months ago
The new one is easier to read. Not sure on the terminology "MP" and "WSDC" . Would the words bank, cheque, cash, benefits etc not be more straight forward? These statements need to be posted/emailed every couple of months as a matter of course rather than tenants having to constantly request them. Money needs to be spent to go digital so online access is available to all.
KitKat
8 months ago
They're both fine. As a council, I wouldn't be wasting money on paying someone to come up with changes to something that isn't broken
MojoTheJester
8 months ago
prefer the new one but you should be able to access it on line
braddy
8 months ago
Prefer new one. Clear to read and easier to understand.
Would want them either posted or emailed every 6 months. So people can keep an eye on it. Would prefer to get the app back up and running.
Tyson24
8 months ago
The new statement looks better with the different colour for payments and the spacing of the transactions , it does makes it easier to read. However I found this example difficult to follow as my understanding is that rent is paid in advance and not permanently in arrears as shown in the statement.
Joan K
8 months ago
The proposed statement is clearer. Using different colours for payments does make it easier at a glance.
West Lancashire Borough Council is committed to consistently providing an excellent service to all our customers.
We value all feedback about our services and see this as an opportunity to learn, adapt and improve, so that our customers can have confidence in us to deliver a quality standard of service.
If you would like to share your views, and give us a comment, compliment or complaint visit our website where you can read our Customer Feedback Policy and provide us with your feedback.
It does look a lot clearer, but think the column 'Debit Value' to be a bit redundant.
To be perfectly honest, I would much rather acces this information via the WLBC website, in addition to the need for a hard copy, at the very least.
It was a lot easier to access your rent information on the app, until it became unuseable and then discontinued. We can access our council tax balance of the website, but not a rent balance?
I think the only time anyone would need a hard copy is if it is requested as proof of residence or they have no knowledge of technology, but find it hard to believe there are many left who cannot use a PC, tablet, or smartphone.
Priority should be digital access, with an option to get a hard copy as a last resort.
I think that the proposed rent statement is clearer due to the use of two colours and the layout is easy to read. The content is relevant. I did not know that rent statements were available. It would be helpful if tenants could access their rent statement online.
Prefer the new one as it clearer and breaks everything down.
The new one is easier to read. Not sure on the terminology "MP" and "WSDC" . Would the words bank, cheque, cash, benefits etc not be more straight forward? These statements need to be posted/emailed every couple of months as a matter of course rather than tenants having to constantly request them. Money needs to be spent to go digital so online access is available to all.
They're both fine. As a council, I wouldn't be wasting money on paying someone to come up with changes to something that isn't broken
prefer the new one but you should be able to access it on line
Prefer new one. Clear to read and easier to understand.
Would want them either posted or emailed every 6 months. So people can keep an eye on it. Would prefer to get the app back up and running.
The new statement looks better with the different colour for payments and the spacing of the transactions , it does makes it easier to read.
However I found this example difficult to follow as my understanding is that rent is paid in advance and not permanently in arrears as shown in the statement.
The proposed statement is clearer. Using different colours for payments does make it easier at a glance.