Rent Statement Review

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Consultation has concluded

Row of red house

Thank you to everyone who took the time to share their feedback on the Rent Statement Review. Your comments have been paramount in helping us shape the changes that have been made.

The original version of the statement wasn't as clear as it could be, and we wanted to make this easier to understand for our tenants by showing the breakdown of all transactions. 

Whilst we couldn’t action all the suggestions made due to system limitations, improvements have now been implemented and the new version of the rent statement is now available.

Please click here to view a copy of the new statement that is now in use. You will also find this in the document section of this page.




We have recently made some changes to the existing rent statement. We have done this to make the statements clearer and easier to understand for our customers and enable them to see all transactions on the statement.

Your views are important to us and help us drive improvement. Please spare a few minutes of your time to review both the Current Rent Statement and the Proposed Rent Statement which are located in the Documents section on this page.

We want to hear your views and invite you to get involved by providing feedback below. Your feedback will help us improve and compile the final Rent Statement design.

Thank you for taking the time to give your feedback. We look forward to hearing from you!

Thank you to everyone who took the time to share their feedback on the Rent Statement Review. Your comments have been paramount in helping us shape the changes that have been made.

The original version of the statement wasn't as clear as it could be, and we wanted to make this easier to understand for our tenants by showing the breakdown of all transactions. 

Whilst we couldn’t action all the suggestions made due to system limitations, improvements have now been implemented and the new version of the rent statement is now available.

Please click here to view a copy of the new statement that is now in use. You will also find this in the document section of this page.




We have recently made some changes to the existing rent statement. We have done this to make the statements clearer and easier to understand for our customers and enable them to see all transactions on the statement.

Your views are important to us and help us drive improvement. Please spare a few minutes of your time to review both the Current Rent Statement and the Proposed Rent Statement which are located in the Documents section on this page.

We want to hear your views and invite you to get involved by providing feedback below. Your feedback will help us improve and compile the final Rent Statement design.

Thank you for taking the time to give your feedback. We look forward to hearing from you!

Rent Statement Review

Having reviewed the Current Rent Statement and the Proposed Rent Statement, we would like you to consider the following when giving your feedback:

  • Is the Proposed Rent Statement easier to understand than the Current Rent Statement?
  • Is the layout of the Proposed Statement clear and logical?
  • Is the Proposed Rent Statement easy to read?
  • Is the content of the Proposed Rent Statement relevant?

Please leave your comments below and include any suggestions you might have.

Consultation has concluded
CLOSED: This discussion has concluded.

It does look a lot clearer, but think the column 'Debit Value' to be a bit redundant.
To be perfectly honest, I would much rather acces this information via the WLBC website, in addition to the need for a hard copy, at the very least.
It was a lot easier to access your rent information on the app, until it became unuseable and then discontinued. We can access our council tax balance of the website, but not a rent balance?
I think the only time anyone would need a hard copy is if it is requested as proof of residence or they have no knowledge of technology, but find it hard to believe there are many left who cannot use a PC, tablet, or smartphone.
Priority should be digital access, with an option to get a hard copy as a last resort.

Skembear 10 months ago

I think that the proposed rent statement is clearer due to the use of two colours and the layout is easy to read. The content is relevant. I did not know that rent statements were available. It would be helpful if tenants could access their rent statement online.

Duke 10 months ago

Prefer the new one as it clearer and breaks everything down.

Linda Mangan 11 months ago

The new one is easier to read. Not sure on the terminology "MP" and "WSDC" . Would the words bank, cheque, cash, benefits etc not be more straight forward? These statements need to be posted/emailed every couple of months as a matter of course rather than tenants having to constantly request them. Money needs to be spent to go digital so online access is available to all.

KitKat 11 months ago

They're both fine. As a council, I wouldn't be wasting money on paying someone to come up with changes to something that isn't broken

MojoTheJester 11 months ago

prefer the new one but you should be able to access it on line

braddy 11 months ago

Prefer new one. Clear to read and easier to understand.

Would want them either posted or emailed every 6 months. So people can keep an eye on it. Would prefer to get the app back up and running.

Tyson24 11 months ago

The new statement looks better with the different colour for payments and the spacing of the transactions , it does makes it easier to read.
However I found this example difficult to follow as my understanding is that rent is paid in advance and not permanently in arrears as shown in the statement.

Joan K 11 months ago

The proposed statement is clearer. Using different colours for payments does make it easier at a glance.

June 11 months ago