Regulator of Social Housing Consultation
Consultation has concluded
Consultation on the introduction of Tenant Satisfaction Measures (TSM)
Foreward taken from the TSM consultation document
In November 2020, the Government published its Social Housing White Paper, setting out plans for a new consumer regulation regime. One element was the requirement that the Regulator of Social Housing develop clear and comparable tenant satisfaction measures (TSMs). These measures should apply to all social landlords and cover the areas that matter to their tenants.
The White Paper recommends that TSMs should give tenants meaningful information about their landlord and help the regulator ensure that landlords meet the new consumer standards. We need legislation to introduce the new consumer regulation regime, but in advance of that we think it’s right to consult on our TSM proposals because of the significant lead time for their implementation.
We have taken the White Paper as our starting point, and have spoken to tenants, landlords and sector representatives to help us develop our proposals. We aim to arrive at TSMs that are comparable between landlords but also allow the right amount of flexibility so that landlords can ensure their information is relevant to them and their tenants and will help them manage their own performance.
We have recently published Reshaping consumer regulation: our principles and approach. This sets out our vision for our future consumer regulation role and the part that TSMs will play. We expect TSMs to tell us a lot about how landlords are performing but we also know that alone they can’t provide a full picture. Therefore, we will consider a landlord’s TSMs alongside other evidence to get a rounded view of their performance.
We want TSMs to be a valuable source of information for tenants, local communities, and landlords themselves. We are keen to hear a wide range of responses to our proposals and have published a summary which can be found on our website consultation page to help with this. We very much hope you will share your views with us so that they can shape the outcome of this consultation.
Simon Dow
Interim Chair
Consultation has concluded
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How to respond to this consultation
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This consultation is being delivered by the Regulator for Social Housing
Taken from page 8 of the TSM Consultation Document
Please send your response by 3 March 2022 – if you respond after this date, your response may not be considered.
Respondents are encouraged to answer as many questions as possible, but you do not have to respond to every question.
Online
Where possible, please respond to the questions in this consultation on our website here
Email or post
If, for example, you are unable to complete an online response, you can email your response to: consultation@rsh.gov.uk. Please include “Tenant Satisfaction Measures” in the subject heading.
Alternatively, you can send a written response to:
The Regulator of Social Housing
Referrals and Regulatory Enquiries team
Level 2 7-8
Wellington Place
Leeds LS1 4AP
Please mark the envelope “Tenant Satisfaction Measures”.
If you are responding by email or post, please make it clear which questions in this consultation you are responding to. The questions are set out in Annex 8.
If you wish us to include your name in the list of respondents that we intend to publish, please include a statement in your submission that you are happy for us to do this. If you do not tell us that you are happy for your name to be published, we won’t be able to publish your name. Please respond using only one means e.g., if you respond online, you do not need to email or post your response to us
Consultation has concluded