Improvements and Repairs 2022 - 2023

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We received 28,866 repair enquires through our Customer Services Team.

99.9% of our homes had a valid Gas Safety Certificate and 94% of our homes have a valid electrical safety check completed within the last 5 years. Our aim is to achieve 100% safety checks and we ask that you work with us to ensure we reach this, by providing access to your home when we contact you to arrange an appointment.

100% of communal areas to our properties have a valid fire risk assessment.100% of communal water systems have a valid Legionella risk assessment.

We spent £3.87m carrying out 22,802 responsive repairs to your homes and communal areas, this includes heating breakdowns and other miscellaneous works.

94.3% of customers were satisfied with the repairs service against an overall target of 95%

£4.5m the amount we invested on your homes by completing our investment programme

683 homes benefited from our investment programmes:

£400k was spent on installing new heating to 146 homes

£425k was spent on new windows installed in 92 homes

£1.2m was spent on replacing 176 roofs

£685k was spent on replacing 142 kitchens

£320k was spent on replacing 91 bathrooms

£321k was spent on installing disabled adaptations to tenant's homes

£12K was spent on our environmental works programme

We made improvements to 7 blocks of low-rise flats, which improved a total of 35 homes. The work included replacement of roofing materials, external wall insulation, new windows, and internal communal area upgrades, costing £1.1m

We built 37 brand new energy efficient homes for rent at an affordable rent, costing £6M

WLBC have completed 86% of a 100% stock condition surveys.

  • 792 damp or mould issues were identified (of which 3 were category 1 hazards)
  • where we were unable to gain access for the stock condition survey they have been contacted to ask them to identify if they had damp or mould issues.
  • 283 properties have had mould wash treatments.
  • 266 property repairs have been raised.
  • 243 tenants have been advised on how to reduce hazards.

It is now standard practice that any contact with customers where damp, mould or condensation is mentioned results in a surveyor review being carried out and for subsequent remedial works to be ordered. All our literature and website information in relation to guidance and advice to customers pertaining to damp/mould and condensation has been reviewed.

We will be writing to all tenants again. asking them to contact us if they have any issues or concerns regarding damp or mould.

We received 28,866 repair enquires through our Customer Services Team.

99.9% of our homes had a valid Gas Safety Certificate and 94% of our homes have a valid electrical safety check completed within the last 5 years. Our aim is to achieve 100% safety checks and we ask that you work with us to ensure we reach this, by providing access to your home when we contact you to arrange an appointment.

100% of communal areas to our properties have a valid fire risk assessment.100% of communal water systems have a valid Legionella risk assessment.

We spent £3.87m carrying out 22,802 responsive repairs to your homes and communal areas, this includes heating breakdowns and other miscellaneous works.

94.3% of customers were satisfied with the repairs service against an overall target of 95%

£4.5m the amount we invested on your homes by completing our investment programme

683 homes benefited from our investment programmes:

£400k was spent on installing new heating to 146 homes

£425k was spent on new windows installed in 92 homes

£1.2m was spent on replacing 176 roofs

£685k was spent on replacing 142 kitchens

£320k was spent on replacing 91 bathrooms

£321k was spent on installing disabled adaptations to tenant's homes

£12K was spent on our environmental works programme

We made improvements to 7 blocks of low-rise flats, which improved a total of 35 homes. The work included replacement of roofing materials, external wall insulation, new windows, and internal communal area upgrades, costing £1.1m

We built 37 brand new energy efficient homes for rent at an affordable rent, costing £6M

WLBC have completed 86% of a 100% stock condition surveys.

  • 792 damp or mould issues were identified (of which 3 were category 1 hazards)
  • where we were unable to gain access for the stock condition survey they have been contacted to ask them to identify if they had damp or mould issues.
  • 283 properties have had mould wash treatments.
  • 266 property repairs have been raised.
  • 243 tenants have been advised on how to reduce hazards.

It is now standard practice that any contact with customers where damp, mould or condensation is mentioned results in a surveyor review being carried out and for subsequent remedial works to be ordered. All our literature and website information in relation to guidance and advice to customers pertaining to damp/mould and condensation has been reviewed.

We will be writing to all tenants again. asking them to contact us if they have any issues or concerns regarding damp or mould.

Page published: 28 Sep 2023, 02:02 PM