Draft Anti-Social Behaviour Policy

Council policies are the strategic link between the Council’s vision and values, pledges and outcomes and its day-to-day operations. In many cases, policies are critical to ensure the Council complies with its legislative and regulatory obligations and applicable standards.

The Council believes that everyone has the right to quietly enjoy their home and live without interference. As the landlord we have responsibility to investigate and respond to complaints about anti-social behaviour (ASB). Our tenants have the responsibility of reporting ASB and we allow ASB to be reported in a number of different ways including in person, in writing, over the telephone and reports can be made to any member of West Lancashire Borough Council (WLBC) staff.

This Policy sets out how WLBC investigates and responds to complaints about ASB relating to residents in the Councils housing stock, what constitutes ASB; how we work with partners to seek an effective resolution; and how we aim to support complainants and deal with respondents, in line with the effective use of legal tools at our disposal and in conjunction with our tenancy agreements.

It is important that we gather our tenants and leaseholders' views and feedback on the policy so we are able to include, where possible, any suggested changes.

We would really appreciate if you could give us some of your time to firstly review the draft policy which can be found here and in the documents section to the right of this page and, to give us your thoughts and feedback through the survey below.