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Managing Your Enquiries
The total number of enquiries received from tenants by our Customer Services team – 48,570
The total number of enquiries received via our website – 2761
Customer Engagement
Through our tenant engagement platform called "Your Voice…West Lancashire" we now have 234 tenants that are actively engaged with us digitally.
The engagement platform is designed to develop meaningful connections with our customers, by providing an easy and secure way for our customers to feedback and participate in a range of discussions, consultations, engagement, and involvement opportunities.
We are committed to listening to the views of our residents and tenants and have carried out several engagement projects, to understand the views and feedback of our customers on a broad range of subjects.
The data gathered is used to shape our services. We thank everyone who took part and for your valued input.
Some examples of resident and tenant engagement are:
New Tenant Satisfaction Survey - this survey allows our tenants to feedback on their experience of moving into their new home, the information is used to evaluate our performance and identify what we can do differently.
Estate Walkabout Expression of Interest – throughout the year we have a programme of estate walkabouts. At any time, tenants can register an expression of interest to participate in an estate walkabout using the engagement platform. The walkabouts allow our tenants to work with us to resolve issues in the area.
Community Orchard – we invited residents and tenants to give their views on the locations of several Community Orchards to be planted across the borough. We also invited them to express an interest in caring for the orchards. We received over 160 responses and following analysis of the consultation, orchards have been planted in various locations creating a wildlife habitat where struggling pollinators can flourish and free fresh fruit for the community.
Citizen & Stakeholder Survey 2022 – this survey allows our customers to give their views on the services the Council provides, helps us to measure satisfaction and understand how effectively we are serving our residents and local communities. We had over 1100 people taking part and their feedback has been used to support the development of the new Council Plan.
Refuse and Recycling Calendar Review – we consulted with our residents about our refuse and recycling bin collection calendars, to ensure the calendars are clear, understandable, and easy to access.
Managing Your Enquiries
The total number of enquiries received from tenants by our Customer Services team – 48,570
The total number of enquiries received via our website – 2761
Customer Engagement
Through our tenant engagement platform called "Your Voice…West Lancashire" we now have 234 tenants that are actively engaged with us digitally.
The engagement platform is designed to develop meaningful connections with our customers, by providing an easy and secure way for our customers to feedback and participate in a range of discussions, consultations, engagement, and involvement opportunities.
We are committed to listening to the views of our residents and tenants and have carried out several engagement projects, to understand the views and feedback of our customers on a broad range of subjects.
The data gathered is used to shape our services. We thank everyone who took part and for your valued input.
Some examples of resident and tenant engagement are:
New Tenant Satisfaction Survey - this survey allows our tenants to feedback on their experience of moving into their new home, the information is used to evaluate our performance and identify what we can do differently.
Estate Walkabout Expression of Interest – throughout the year we have a programme of estate walkabouts. At any time, tenants can register an expression of interest to participate in an estate walkabout using the engagement platform. The walkabouts allow our tenants to work with us to resolve issues in the area.
Community Orchard – we invited residents and tenants to give their views on the locations of several Community Orchards to be planted across the borough. We also invited them to express an interest in caring for the orchards. We received over 160 responses and following analysis of the consultation, orchards have been planted in various locations creating a wildlife habitat where struggling pollinators can flourish and free fresh fruit for the community.
Citizen & Stakeholder Survey 2022 – this survey allows our customers to give their views on the services the Council provides, helps us to measure satisfaction and understand how effectively we are serving our residents and local communities. We had over 1100 people taking part and their feedback has been used to support the development of the new Council Plan.
Refuse and Recycling Calendar Review – we consulted with our residents about our refuse and recycling bin collection calendars, to ensure the calendars are clear, understandable, and easy to access.
