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Regulator of Social Housing Consumer Standards Consultation
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There are four draft consumer standards which set out the specific expectations and outcomes that all registered providers (landlords) will be expected to achieve to ensure tenants live in safe, quality homes, are involved in the services they receive and can hold landlords to account.
The Regulator of Social Housing is expecting to replace the existing consumer standards with the final revised set of standards from April 2024:
The Safety and Quality Standard
The Transparency, Influence and Accountability Standard
The Neighbourhood and Community Standard
The Tenancy Standard.
The Regulator of Social Housing is inviting landlords, tenants and anyone interested in Social Housing to give their views on the revised consumer standards.
Following the consultation, The Regulator of Social Housing will consider the responses received and then set out their decision on the final form of the consumer standards.
For more information and to view the draft standards click here. You can also refer to the easy read version of the summary document. If you need an alternative format for any of the documents on the Regulators website you can contact enquiries@rsh.gov.uk
To participate in the survey and give your views click here. The Regulator of Social Housing recommends reading the relevant documents relating to the Consumer Standards consultation,before completing the survey.
The consultation closes at 6pm on 17 October 2023.
There are four draft consumer standards which set out the specific expectations and outcomes that all registered providers (landlords) will be expected to achieve to ensure tenants live in safe, quality homes, are involved in the services they receive and can hold landlords to account.
The Regulator of Social Housing is expecting to replace the existing consumer standards with the final revised set of standards from April 2024:
The Safety and Quality Standard
The Transparency, Influence and Accountability Standard
The Neighbourhood and Community Standard
The Tenancy Standard.
The Regulator of Social Housing is inviting landlords, tenants and anyone interested in Social Housing to give their views on the revised consumer standards.
Following the consultation, The Regulator of Social Housing will consider the responses received and then set out their decision on the final form of the consumer standards.
For more information and to view the draft standards click here. You can also refer to the easy read version of the summary document. If you need an alternative format for any of the documents on the Regulators website you can contact enquiries@rsh.gov.uk
To participate in the survey and give your views click here. The Regulator of Social Housing recommends reading the relevant documents relating to the Consumer Standards consultation,before completing the survey.
The consultation closes at 6pm on 17 October 2023.
